Each month, we will be shining a spotlight on practitioners and businesses with a link to the HSMA. We will be looking at how being in the area has influenced their businesses and future hopes for their organisation. This month we’re talking to Elizabeth Moore from Centre Health and Human Performance (CHHP) located at 76 Harley Street.
Elizabeth, can you tell us a little bit about your work at CHHP?
CHHP is a multi-disciplinary health and performance practice where we have recruited very high level practitioners who take lessons and experience from elite sport and apply it to everyone. We believe everyone should have the kind of support an Olympic athlete has regardless of their level of health or fitness.
Describe your day to day at the centre.
We have a large team of specialist physios and osteopaths and pre CoVid would easily see over 600 appointments a month, mainly via specialist referrals and lots of complex cases. We also have a full physiology labs where we do CPET tests for pre and post op and also for clients taking on big fitness challenges such as marathons or rowing the Atlantic. We have a small gym which is currently not in use but one of the things we are most passionate about is cancer and exercise and we run small group exercise sessions for that. So, there really is no typical day which is a big part of what makes it such a great place to be.
How has COVID and new ways of working impacted your organisation?
Like many places we closed in March and moved all possible appointments to virtual sessions. It was a big shift for our team and clients but we were still able to help a lot of people. In fact our Sport and Exercise Medicine consultants were busier than ever!
However re opening has been tough, like many businesses we had to invest a lot in making the practice extra secure, which was of course essential and we are still approx. 30% quieter than we were before.
You went through a lot of work to make sure the centre was COVID compliant, has this been a positive change for the organisation?
In some ways it was positive as we were able to decorate and had enormous support from Dulux paint and Lucas group decorators as well as Add-master who are leaders in anti-viral and anti-bacterial products. Everyone pulled together very quickly to ensure we had a safe environment for staff and patients alike. I also think we would never have thought about making virtual exercise sessions or physiotherapy work had we not been in that position and that’s something we are proud to carry on for all clients who are not back in central London or are choosing not to travel.
What do you like most about being based on Harley Street?
The network is phenomenal and it’s great to have so many experts in one location. A colleague of mine often describes it as the biggest hospital with no roof and I think that sums up nicely the way specialists should work together as one team.
Are you able to tell us about any notable or famous clients?
We do look after a lot of athletes and celebrities and without giving too much away are proud to have been involved with Sport relief for many years. You can check out our Instagram @chhplondon to see some special clients.
What are your thoughts on the future of the Harley Street Area?
It would be great to see more organised networking and events where clinics can share their work and you can get to know other clinicians. It would also be great to see it really flourish as a medical district providing the reassurance that being in Harley Street equates to clinical excellence.
In three words, what is the best thing about the HSMA?
Connection, improvement and collaboration.